FAQ

Frequently asked questions

Here you'll find awnsers to most asked questions to us.

Information about overnight accomodation

The kids stay over in a hotel nearby the rink.

The costs for overnight accomodation include 4 nights (Monday –Thursday), 24 h supervision, and shuttle to the camp. Normally 3 - 4 kids stay together in a room. If you have any special wishes regarding the accommodations please note that with your booking.

Usually the day of arrival is the fist camp day (Monday). If you wish to arrive a day earlier (Sunday) this is also possible since our supervisors are present from Sunday night as well. The costs for an extra night as well as dinner on Sunday night are not included in the costs for overnight accomodation. Please contact us if you want to book accommodation on Sunday as well.

What jersey size do I need?

Jersey-Sizes IIHA

What do I need to bring with me?

Please bring all ice hockey equipment including 1-2 sticks, 1 floor hockey stick, sportswear for off-ice training (shorts, t-shirt, shoes), a water bottle to fill up and of course a smile :) .

Please label all items of equipment.

I would like to help!

"I would like to help!" - Write us an email at info@icehockey-academy.com

We are looking for people who can help in the dressing rooms, but also want to lend a hand throughout the day. Location Regensburg and Oberstdorf.

Will there be food provided?

Yes, our camps include lunch with a drink as well as snacks will be provided everyday.

What time does the camp in Oberstdorf start on Friday?

Our camp in Oberstdorf starts on Friday around 15.00 p.m. with registration.  Our on ice training on Friday starts with the follwing times:

ca. 16.00 p.m. FUTURE STAR CAMP

ca. 17:30 p.m. ALL STAR CAMP

We would be happy to issue a confirmation of attendance for the school should this be neccassary.

Did you reveive my payment?

Please refrain from direct inquiries as to whether we have received your payment. We do not check incoming payments on a daily basis. If the status of your booking has not been changed after 10 working days, please notify us. Thank you for your understanding.

Did you reveive my booking?

"I signed up but haven't received a confirmation."

If you haven't received a confirmation email after booking, something has gone wrong.

If you filled in the registration with your smartphone, please try with another device (PC / laptop) or another browser. Thank you.

Please do the last step of the registration and click "Complete booking".

How can I receive a rebate?

Regensburg

Siblings and children who attend more than one week receive a discount of EUR 100,00. Discounts are credited when the invoice is issued or can be deducted directly from the transfer.

When registering, please indicate that you are registering two children or attending another week of camp.

Oberstdorf

When booking two camps at the Oberstdorf location, you will receive a discount of 10%.

When registering, please indicate that you are registering two children or that you are booking another camp in Oberstdorf.

Discounts are credited when the invoice is issued or can be deducted directly from the transfer.

COVID 19 Information

If we have to cancel an event due to Corona, we will automatically refund the payments we  received.

We ask for your understanding that if a participant cannot attend the camp due to illness, the fee cannot be reimbursed. We highly recommend a ticket insurance or travel cancellation insurance (for bookings with overnight stays).

Do you have any further questions?

You have more questions? No problem, just send us a message!

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